RESORT GUIDE Aloha, Welcome to Maui Banyan, your home away from home on beautiful Maui. This guide offers important information for planning and enjoying your vacation, ensuring your stay is relaxing and stress free. If we can be of further assistance, please let us know. Mahalo, The Maui Banyan ‘Ohana
BEFORE YOUR ARRIVAL Important Information Maui Banyan Address Front Desk/Management Address Check in Luggage Parking After-hours Check In DURING YOUR STAY Quiet Hours Smoke-Free Policy Vending Wi-Fi Television Appliances Housekeeping Linens & Towels Laundry Unit Cleanliness Check Out Guest Feedback POOL, SPA & BEACH Pools Spas Beach FAMILY TIME BBQ Grills Tennis Court Activities ISLAND ACTIVITY COMPANY EMERGENCY & IMPORTANT NUMBERS For emergencies, please call 911. CHECK IN/CHECK OUT ONLY– Serviced by Aston at the Maui Banyan, located between buildings G and H | 808.875.0004 Ext. 1 | Fax 808.974.4035 | 9am – 9pm daily FRONT DESK & MANAGEMENT OFFICE (located at Maui Beach Vacation Club) | 808.879.7800 Fax 808.874.6510 | Mon – Thu 8am – 5pm | Fri – Sun 8am – 8pm* *Hours subject to change CONCIERGE (located at Maui Beach Vacation Club) | 808.879.3130 Office hours Sat – Mon, Thu 8am – 1pm | available by phone 8am – 1pm daily* *Hours have been impacted due to the wildfires. Please call ahead before arriving. 24/7 ASSISTANCE (Serviced by Sands of Kahana) | 808.669.0400 | Fax 808.669.2405 TABLE OF CONTENTS
RESORT MAP Parking Parking Parking Parking Garage OFFICE 01 02 01 04 03 06 05 10 01 01 05 02 04 06 08 10 04 06 10 09 05 303 102 108 103 309 307 09 02 02 02 03 05 06 01 03 05 07 09 11 13 02 04 06 08 10 12 14 04 03 204 203 207 208 108 102 104 101 3RD FLOOR 307 207 01 02 04 06 08 07 05 03 01 04 06 10 03 05 07 109 102 208 SOUTH KIHEI ROAD G H P Q T T A B F Walking Path Pool/Hydro Spa BBQ Grills Trash Receptacles Designated Smoking Area 2 Bedroom Lock-Out Units
BEFORE YOUR ARRIVAL AN IMPORTANT NOTE FOR OWNERS & GUESTS Kindly note that the front desk at Maui Banyan is available solely for check-in purposes and providing unit keys. For any inquiries or concerns regarding your reservation, the unit, housekeeping, or maintenance, we kindly request that you direct them to the Management’s office at Maui Beach Vacation Club at 808.879.7800. They will be more than happy to assist you promptly and ensure your stay is magnificent. MAUI BANYAN RESORT ADDRESS MAUI BEACH VACATION CLUB ADDRESS Your resort location Management/front desk/concierge 2575 South Kihei Road 515 South Kihei Road Kihei, Maui, HI 96753 Kihei, HI 96753 CHECK IN We are thrilled to have you stay with us! Check in starts at 4pm local time. A valid I.D. is required to check in, so please have it ready. While we strive to accommodate every guest, early check in is subject to availability. Please call the management’s office at Maui Beach Vacation Club 808.879.7800 for more information. LUGGAGE We understand that transportation times do not always coincide with check in and check out times. Luggage storage at our sister resort, Maui Beach Vacation Club, is available during business hours, subject to availability. Please pick up your luggage before the office closes. For security reasons, do not leave luggage unattended in the resort. If you have any questions, please contact the management’s office at Maui Beach Vacation Club at 808.879.7800. For your convenience, luggage carts are available for guest use at the entrance of the G and H and P and Q Buildings. Please return luggage carts to the entrance when finished. PARKING Garage and surface lot parking is available for your convenience at our resort. The front desk will provide you with a parking pass with your check in materials. Please do not park in reserved spaces as the vehicle will be subject to tow. AFTER HOURS CHECK IN INSTRUCTIONS • When arriving at the property, please make your way to the registration office in between buildings G and H. There are two courtesy phones with a lockbox located on the wall outside of the registration office. • Pick up the courtesy phone located on the left side of the lockbox. This will automatically connect you to an after-hours agent. • The agent will check you in and give you a combination to the lockbox located next to the courtesy phone. • Inside the lockbox you will find an envelope with the same name as your reservation. • Inside the envelope, you will find keys to your room and additional resort information. • Please stop by the front desk during business hours the following day to complete your check in.
QUIET HOURS 10pm – 8am We strive to ensure that all guests have a stress free and relaxing vacation. During all other hours, please keep excessive noise to a minimum. SMOKE-FREE POLICY Maui Banyan is a smoke-free resort. Smoking of tobacco, marijuana, and electronic vaping is prohibited in all guest rooms, lanais, and common areas. Evidence of smoking in the resort will result in a $750 cleaning charge. Guest smoking is allowed in the designated smoking areas located near the parking garage across from Buildings G and H and in the parking lot across from Building T. VENDING There are soda vending machines located at the entrance of Buildings G and H and P and Q, and near the pools for your enjoyment. WI-FI Internet connection via Wi-FI is available in your unit only. Please note there is no access to Wi-Fi in common areas such as the lobby or by the pool. For assistance with Wi-Fi connection, call the management’s office at Maui Beach Vacation Club at 808.879.7800 during normal business hours. Please call our sister resort, the Sands of Kahana, at 808.669.0400 for assistance after business hours. TELEVISION Relax and unwind while watching some TV in your room. You can control the TV and cable box using the remote provided by Spectrum. For further assistance with your TV, please call the Management’s Office at Maui Beach Vacation Club at 808.879.7800 during business hours and the Sands of Kahana at 808.669.0400 after business hours. To turn on/off your TV and Cable box: • TV: Press TV button, then POWER button • Cable: Press CBL button, then POWER button DURING YOUR STAY WI-FI LOG ON DETAILS Username: mauibanyan[building letter][3 digit room number] Password: banyan[building letter][3 digit room number] For example, if you’re staying in Unit G207 the username is mauibanyang207 and the password is banyang207
APPLIANCES For your enjoyment, one and two bedroom units are equipped with full kitchens including the following appliances: full size refrigerator, four top stove/oven, dishwasher, microwave, toaster, blender, and coffee maker. These units come with a stacked washer/dryer for your use as well. The studio units are equipped with a kitchenette including the following appliances: mini refrigerator, microwave, toaster, blender, and coffee maker. To make your stay even easier, your unit comes with the following: telephone, television with cable, and alarm clock. HOUSEKEEPING Our top priority is to serve your needs and create a memorable experience during your stay. For guests staying two weeks or longer, your unit will be cleaned every seven days. For guests staying longer than one week but less than two weeks, your unit will be cleaned in the middle of your stay. If you require extra cleaning services during your stay, please reach out to the Management’s Office at Maui Beach Vacation Club at 808.879.7800 for availability and costs. LINENS & TOWELS To ensure a cozy vacation, extra linens & towels have been placed in your unit. Extra linens and items for the sofa sleeper in one and two bedroom units are located in the master bedroom closet. Extra linens for studio units are located in the closet. DURING YOUR STAY
LAUNDRY A washer and dryer with a complimentary packet of laundry detergent are located in all one and two bedroom units for your convenience. UNIT CLEANLINESS Our beautiful island is home to a wide range of creatures that contribute to our ecosystem. Occasionally, that leads to some unwanted pests in our resort. Please take the following precautions to mitigate the occurrences of these pests in your units. Empty all trash during your stay and upon checkout. Please do not leave trash outside the unit in the hallway. There are trash receptacles outside of Building A and Building B, across from Buildings G and H near the parking garage, across from Buildings P and Q near the tennis court, and across from Building T in the parking lot. Clean all kitchen surfaces after preparing food and eating, tightly seal leftover food, and store all food in containers in the refrigerator. In the event you noticed unwanted pests in your unit, please contact the management’s office at Maui Beach Vacation Club at 808.879.7800. CHECK OUT Mahalo for staying at our resort! We hope to see you again soon. Check out is at 11am. Please bring your room keys to the front desk when you are ready to check out. If you are planning to check out outside of front desk business hours, please leave your keys in the unit and be sure to secure windows and door before leaving. GUEST FEEDBACK Your feedback is important to us. Please let us know if there’s anything during your stay that we can do to make your vacation even better. Please contact the management’s office at Maui Beach Vacation Club at 808.879.7800 with any feedback. After your stay, you will receive a post departure survey in your email and we would like for you to share your most memorable experience during your stay with us. DURING YOUR STAY
In order to abide by the regulations set forth by the State of Hawaii Department of Health, the following rules are in place. Mahalo for following these rules. All glass and personal coolers are strictly prohibited. POOL Daily | 9am – 10pm Enjoy both of Maui Banyan’s refreshing pools. The resort offers two pools for everyone to enjoy. Adult supervision is required for minors to ensure safety. Please note there is no lifeguard on duty. SPA Daily | 9am – 10pm There’s nothing better than returning to Maui Banyan and submerging in total relaxation in our spas. Adult supervision is required for minors to ensure safety. Please note there is no lifeguard on duty. BEACH Kamaole Beach Park II | Open to the public | 24/7 Enjoy a dip in the ocean just across the road from the resort. While the ocean can be beautiful and refreshing, it can also be unpredictable. Please pay attention to posted ocean conditions and only swim at your discretion. POOL, SPA & BEACH
FAMILY TIME BBQ GRILLS Turn up the heat and grill your favorite foods for the whole family to enjoy. Maui Banyan offers 12 BBQ grills around the property for your enjoyment. There is one in between Building A and B, one near Building F, five near the lower pool, and five near the upper pool. All necessary grilling utensils are located in the oven drawers in one and two bedroom units and in the cabinet above the microwave in studio units. Instructions are located near the grills. Please visit the front desk if you need assistance. TENNIS COURT Daily | 9am – Sunset Play a thrilling game amidst the breathtaking beauty of our resort. Equipment is available at the front desk on a first come, first served basis. ACTIVITIES* All Maui Banyan owners and guests are welcome to enjoy the complimentary activities provided at our sister resort, Maui Beach Vacation Club at 515 S. Kihei Rd., Kihei, HI 96753. Please sign up at least 24 hours in advance, as space is limited. For more information, call Owner Services at 808.669.3201 or 808.669.3305. Meet us at Maui Beach Vacation Club’s pool for all activities. Flower Lei | Please contact Maui Beach Vacation Club for current schedule Make your own lei from real flowers! Grab & Go | Please contact Maui Beach Vacation Club for current schedule Bring home a souvenir designed by you! Color and design your tennis visor and drawstring bag. Please pick up your to-go kit from the activity area and return the markers to the front desk when finished. *Activities schedule is subject to change.
There is so much beauty and adventure to experience in Maui, Island Activity Company highlights the top 12 to guide you on your next excursion! Looking for something else? Island Activity Company concierge team offers over 400 activities on Maui and over 2,300 across the state of Hawaii. Visit the Island Activity Company Concierge at the Maui Beach Vacation Club lobby or call 808.879.3130. Some activities have been impacted due to the wild fires. Please contact the concierge team for available activities. CIRCLE ISLAND HELICOPTER TOUR This deluxe circle island tour will take you to see THE BEST of East and West Maui. Highlights include Haleakala crater, one of the world’s largest volcanoes, and the fabulous cascading waterfalls of the Hana rain forest and West Maui Mountains. 65 minute tour. WEST MAUI / MOLOKA‘I HELICOPTER TOUR Soar over the hidden valleys, waterfalls and jagged peaks of the West Maui Mountains, the second wettest spot on Earth, then across the channel to witness the world’s tallest sea cliffs on Molokai’s isolated north shore. 50 minute tour. LANA‘I SNORKEL & DOLPHIN WATCH Cruise on a deluxe catamaran to the dramatic shorelines and bays of Lana‘i, home to wild dolphins. Snorkel the beautiful reefs of Lana‘i. All snorkel gear, continental breakfast, lunch and ice cold refreshments are included. LANA‘I DOLPHIN SNORKEL ON A SUPER RAFT View spectacular sea caves, sea cliffs and Lanai’s barrier reef. Start your morning with juice and Kona coffee during checkin at Lahaina Harbor slip #11. Snorkel gear, instructions and safety tips are provided by our experienced Captain and crew. Spinner and Bottlenose dolphins are often encountered along with lots of tropical reef fish and green sea turtles. MOLOKINI SNORKEL Travel to Molokini and or turtle town where snorkeling conditions are at their best. Voyage with a small or large group, led by a team of knowledgeable marine naturalists on a snorkeling eco-adventure. All snorkel gear, continental breakfast, lunch and ice cold refreshments are included. MAUI’S TOP ACTIVITIES
ZIPLINE One of the hottest activities on Maui. Flying on ziplines will be a highlight of your Maui vacation. Capture the excitement as you soar over treetops, canyons and valleys! This eco-friendly activity will be an experience to remember. Age and weight restrictions. HANA GUIDED VAN TOUR Explore the tropical beauty of the Hana coast. Your professional guide will escort you in air conditioned comfort through 617 curves, 54 one lane bridges, waterfalls, scenic lookouts, bamboo jungles and black sand beaches. Continental breakfast and coffee, lunch, all day beverage service. Hotel pick up included. HALEAKALA SUNRISE Enjoy the dawn of the day and the majesty of Maui’s 10,023 foot volcano. See the volcanic beauty in dawn pastels while learning about the legends and culture of our beautiful island on this memorable journey. Limited-menu restaurant breakfast included. Hotel pick up included. HYATT REGENCY DRUMS OF THE PACIFIC LU‘AU Witness the exotic songs and dances of Tahiti, Fiji, New Zealand, Tonga, Hawai‘i, and the fire knife finale from Samoa at the Hyatt Regency Resort. Lei greeting, Hawaiian crafts, imu ceremony, all you can eat buffet (vegetarian entree available), kids buffet and open bar with tableside cocktail service included. ROYAL LAHAINA LU‘AU We have exclusive Premium Front Table Seating for this popular family lu’au at the Royal Lahaina Resort in Ka‘anapali. Featuring a Polynesian Revue, shell lei greeting, open bar, all you can eat buffet, kid’s buffet and spectacular fire dancing finale. TE AU MOANA LU‘AU Located on the beautiful lu’au grounds of the Wailea Beach Marriott, experience the lavish celebration as Te Au Moana brings to life the fascinating skills of island people through the vibrant songs and dance of the Pacific. Dine as the ocean sits peacefully before you as you discover the fascinating stories of Maui and Hawaii through this unforgettable cultural experience. SUNSET DINNER CRUISE Experience Maui’s sunset on a two hour romantic Dinner Cruise. Enjoy cocktails, an appetizer and your choice of four entrees followed by dessert. Premium seating guarantees a private table and premium drink upgrades.